Unlimited help desk, 24/7 monitoring, device management and backups for one flat monthly fee per user. Your outsourced IT department, based in Canada.
portal.gocloudii.com/devices
Ticket #2088 · 4 min ago
Break-fix IT only earns money when something breaks. Managed IT is paid to keep things running, so our incentives match yours.
Proactive patching and monitoring catch issues before they stop your team.
A flat monthly fee per user. Know your IT spend for the year.
Every plan includes endpoint protection, MFA and backups.
Quarterly reviews and a roadmap that ties IT to business goals.
No “that’s extra” surprises. Projects such as office moves or migrations are quoted upfront at a fixed price.
/ user / month
Call, email or message us in Teams. A Canadian technician picks it up, explains the fix and follows through until it’s solved.
Ticket #2088 · Outlook not syncing
Outlook stopped updating on my laptop this morning. Can someone help?
Jamie · 9:02 AM
Hi Jamie, I’m connected now. Rebuilding your Outlook profile; it’ll take about 5 minutes.
Ravi, GoCloudii · 9:06 AM
Satisfaction: ★★★★★
Monitoring · last 24 hours
Lightweight agents watch every laptop, server and network device. When a disk fills, a backup fails or a service stops, a ticket opens and we act, often before you notice.
With Microsoft Intune, new devices arrive ready to work: apps installed, policies applied, data encrypted. If one is lost, we wipe it remotely.
laptops & desktops
MacBooks
phones & tablets
encrypted & patched
Device inventory
Ransomware, a flood or a failed server shouldn’t end a business. We follow the 3-2-1 rule and test restores so you know they work.
Production plus two backups, including Microsoft 365 mail, OneDrive and SharePoint.
Encrypted copies stored in Canadian cloud data centres, isolated from your network.
Quarterly restore tests and a written recovery plan with target recovery times.
Every quarter we sit down with you to review performance, risks and budget, and agree a 12-month roadmap.
Fix urgent risks, document the environment, standardise devices.
Roll out MFA, conditional access and security awareness training.
Move file shares to SharePoint, replace ageing hardware on schedule.
Budget for next year, review licences and growth plans.
Break-fix charges by the hour when something fails. Managed IT is a flat monthly fee that covers support plus the monitoring and maintenance that prevent failures in the first place.
You pay one rate per staff member, covering all their devices and support. Add or remove users month to month as your team changes.
Most issues are fixed remotely within minutes. On-site visits are available across Durham Region and the GTA; we’ll confirm what’s included in your proposal.
Typically 1–3 weeks, depending on the number of users and devices. Onboarding happens in the background without disrupting work.
Yes. We coordinate with your software vendors (practice management, accounting, EMR, dispatch) so you have one point of contact.
We’ll review your devices, Microsoft 365, backups and security, then give you a clear, fixed monthly price.
